Blog dịch vụ tiếp thị Cole-Dalton

What comes to mind when you think of a hacker or a digital scammer? A lone, 40-year-old man typing away at a computer monitor hunkered down in his mother's basement? An older adult who thinks she's on the phone with her granddaughter? Certainly not you? If that's your belief, it's time for a reality check. Cybercrime has increased by over 250% over the last two years, and the global cost of cybercrime is estimated to have exceeded 6 trillion dollars in 2023. The criminals behind these numbers are running highly efficient and effective operations – and many cybercrime organizations have hundreds of members/employees. The cybercrime industry intersects with international law, global politics, high-level business interests, fast-paced technological advancements, and human trafficking. While this information can be daunting, and the large-scale implications seem intangible, small business owners can't let overwhelming feelings prevent them from taking action. While many cybercrime organizations target large corporations, small businesses continue to be the most frequent victims of digital scams. The President of Moore Computing LLC, Fred Moore, recently presented "The State of Cybersecurity in 2024" to St. Louis small business owners. Let's review some of his key points and discuss the critical actions small business owners can take to safeguard their businesses, employees, assets, and their reputation. Types of Cyber Crime in 2024 Phishing Scams Phishing remains one of the most common scams affecting business owners and employees. The idea behind phishing is simple: a bad actor sends a message pretending to be someone else and prompting the recipient to reveal private information. Phishing scams are constantly evolving, with scammers designing email messages that resemble a standard email from a company, a client, or even the recipient's boss. Fred asserts that vigilance with links is vital. Be wary of any links sent in emails, especially those that ask you to share certain information. Verify the link before clicking on it. Take caution if you notice glaring spelling errors, conspicuous vocabulary, or something that needs to look right in the email's footer. It takes time to recognize these emails, and training can help. Ransomware Ransomware is one of the most detrimental cybercrimes. When cybercriminals target individuals or businesses with ransomware, a virus infects the computer system, encrypts data, and blocks the victim from accessing their information until they pay a ransom. The ramifications of a ransomware attack can be disastrous. Even if an attacked company can work with their legal team to pay the ransom or regain their data, the average downtime from a ransomware event is 21 days . When MGM Grand suffered a severe ransomware attack in 2023, getting their casinos and properties up and running took days since everything was tied to the computer system. Businesses may incur costs from the ransomware attack itself, along with costs from loss of business and reputation. Business Email Compromise Business email compromise scams are another common issue. These scams take phishing one step further, with cyber criminals hijacking email accounts. Once the bad actor can access the victim's account, they often orchestrate unauthorized fund transfers or manipulate account details. Like phishing, vigilant training and awareness are critical to lessen the chance of these attacks. Always be alert, never cut corners, and always follow company protocols to minimize risk.

Marketing is gearing up for significant changes as we enter the new decade. With new technologies, shifts in buyer behavior, and changes in consumption culture, the way businesses reach out to customers will look very different in the coming years. While we can't say what marketing will look like in 10 years, we can examine emerging trends and strategies to forecast its future. Here are some predictions experts are suggesting could take shape moving forward. Increasing Personalized Advertising Personalized marketing should undergo even more profound transformations in the coming decade, leveraging advanced technologies such as artificial intelligence and data analytics to forge deeper customer connections. With the ability to glean insights from vast amounts of data, companies will craft highly tailored ads and messages that resonate with individual preferences and behaviors, fostering stronger brand-consumer relationships. From dynamic content customization to predictive marketing algorithms, the era of hyper-personalization will redefine how businesses engage with their target audiences on a one-to-one level. Advanced Device Communication The proliferation of voice-enabled devices and virtual assistants heralds a new era in consumer engagement, requiring marketers to adapt their strategies to communicate effectively through these mediums. As voice technology continues to gain traction, companies must anticipate the rise of voice commerce and tailor their approaches to accommodate this emerging trend. By leveraging conversational AI and natural language processing, brands can deliver seamless, personalized experiences that resonate with consumers, whether shopping, seeking information, or interacting with digital assistants. Wider Use of Virtual Reality Virtual reality (VR) is poised to become a ubiquitous tool in the marketer's arsenal, offering immersive experiences that transcend traditional advertising methods. With VR, brands can transport consumers into captivating virtual environments where they can interact with products and services unprecedentedly, fostering deeper engagement and brand loyalty. As VR technology becomes more accessible and sophisticated, expect to see a proliferation of immersive marketing campaigns that leverage the power of virtual experiences to captivate audiences and drive conversions.

Marketing tends to focus on analytics and systems, but we sometimes forget about one powerful tool that has existed since the beginning: storytelling. From our ancestors telling ancient myths to be passed down for the generations to come to modern-day brand narratives, stories have held the power to inspire and connect in all different ways. Today, consumers face a constant bombardment of advertisements and catered content; using the power of storytelling in marketing campaigns has become critical for businesses, especially smaller firms aiming to create meaningful connections with their target clients. Why Storytelling is an Effective Strategy When a brand uses storytelling to convey its message, it connects with the audience emotionally. By telling a compelling story, marketers can create a memorable experience for consumers, making them more likely to remember and engage with the brand. Additionally, storytelling allows marketers to communicate the brand's values and personality more authentically. Instead of bombarding consumers with sales pitches, storytelling enables brands to share their stories and build trust with their audience, increasing brand loyalty and customer engagement. The Emotional Resonance of Stories At the heart of storytelling lies its ability to bring out emotions and create profound connections on a human level. Unlike traditional marketing messages focusing solely on product features or sales pitches, stories can engage the audience's imagination, stir empathy, and spark genuine interest. By weaving narratives that resonate with their target audience's hopes, dreams, and challenges, small marketing firms can create a powerful emotional bond that transcends transactional relationships. Building Brand Identity and Authenticity Storytelling is a potent tool for small businesses to authentically define and express their brand identity. Through compelling narratives that reflect their values, mission, and vision, small firms can differentiate themselves from competitors and carve out a distinct identity in the minds of consumers. Whether recounting the founder's journey, highlighting customer success stories, or showcasing the company's commitment to social responsibility, storytelling allows small businesses to humanize their brand and foster customer trust and loyalty.

In a world of "influencer marketing" and brand deals, companies can easily overspend their marketing budgets and get caught up in the frenzy. An influencer may feature your product or brand only for their videos to perform poorly. At best, you lose out on the money spent sending the product to the influencer and whatever you spent on hiring them. At worst, your business gets a bad reputation online, and customers don't take your brand seriously. Consider that influencer marketing is just the "shiny new toy" in marketing. In that case, companies should continue to produce consistent, cost-effective outcome. One source for this? Your Employees. Employee-generated content refers to any videos, pictures, or copy that employees publicly post about their position and the company. Find out the benefits of employee-generated content (EGC), what this content can look like, and how to implement EGC into your overall strategy. What Does Employee-Generated Content Look Like? The beauty of employee-generated content is that it can take many forms. Any content your employees make that involves details about their role, the company itself, or the relationships they've developed with coworkers or customers/clients can be EGC. A simple, straightforward EGC piece can be an employee spotlight for new hires or veteran employees. You can choose to craft employee spotlights as infographics with a picture of the employee along with some fun facts about them, write a long-form piece from an interview with the employee speaking about their time at the company, or even long or short-form videos with the employee speaking on their experiences. While these methods may require the help of a graphic designer, copywriter, or videographer, the idea is that the employees generate the content by speaking about their experiences and introducing themselves. Other ideas for EGC pieces might be "day in the life" videos following a specific employee throughout their day, reflections employees have from conferences or professional development opportunities, employment milestones or recognitions, or even just pictures employees take with each other or showing what happened that day. There are limitless options and iterations for employee-generated content, and the key is to find out what works well for your business and why.

A lot has changed in marketing over the past few decades. The digital landscape, how consumers shop, and how businesses are created have all contributed to these changes. One aspect of marketing has remained constant: getting customers to purchase a product or service. However, the strategy and process of how prospects turn into customers have changed. The marketing funnel is how marketing teams aim to turn prospects into customers who have made a purchase and will become returning customers. Each company has its unique marketing funnel, but most boil down to similar steps. In the past, the marketing funnel followed the AIDA model: Awareness, Interest, Desire, and Action. Marketers are adding more steps to the funnel to secure their brand's position. Let's compare the tried-and-true marketing funnel with a modern iteration and learn how your small business can implement these steps.

Small business owners are used to juggling many responsibilities all at one time. One of the areas where small business owners often need extra support is marketing. The "next big thing" in marketing tactics seems to change frequently, and these tactics are often not on a small business owner's radar. Before going down the rabbit hole of all the new technologies and tactics in 2024, you need to start by making sure your base strategy is solid; this includes making sure all of the nuts and bolts of your marketing strategy are accurate, up-to-date, and optimized for the best results. The marketing strategy includes countless details, so we've created a checklist of some essential, more digestible action items to watch to ensure your 2024 has a solid start. Updated Logo Some of the most popular brands worldwide are ubiquitous enough that marketers can show the logo without a business name in an ad, and most individuals will know which company the ad is for (e.g., Nike, McDonald's, famous car makers, etc.). Your small business doesn't need to be on this level – but you should have a strong logo that your customers and local community can recognize you by. It may be time for a refresh if you last updated your logo a few years ago. You may not need a complete redesign, but you should ensure you have digital assets for your logo in different sizes, any necessary formats, and the ability to access these files regularly. Google Business Profile If your business is at the top of the page in a Google search result, prospects and customers can find your business quickly. Getting your Google business listing and Google business profile set up is crucial. It's also essential to ensure your business hours, address, phone number, email, and website are listed correctly in the listing. Adding pictures of the exterior and interior of your business also helps prospects and customers get the information they need. Review Platforms Many customers rely on reviews to choose which business they will work with. Some customers will take their time elsewhere if a company has no reviews or only negative ones. Many review platforms are on the market, so small business owners should focus on starting with the basics. Get Google reviews set up, and begin sending review campaigns to your current and past customers (and if your business is in person, ask for reviews in person, too). 

Understand Your Performance Online and Add to the Conversation

As we approach 2024, marketers must keep a keen eye on emerging trends and adapt their strategies accordingly. The digital marketing landscape is ever-evolving, and staying ahead of the curve can significantly impact your business's success. This article will explore eight digital marketing trends set to dominate next year. AI and Machine Learning Domination Artificial Intelligence (AI) and Machine Learning (ML) have been on the rise in the digital marketing realm for some time, and in 2024, they are expected to take center stage. AI-driven tools and algorithms will continue to revolutionize the way we approach marketing. AI will be instrumental in personalization, helping marketers tailor content and offers to individual users based on their behavior and preferences. Chatbots will become even more sophisticated, providing seamless customer support and engagement 24/7. Additionally, data analysis powered by ML will enable marketers to make data-driven decisions, optimizing campaigns for better results. Voice Search Optimization Voice search is no longer a futuristic concept; it's already a part of our daily lives. With the growing popularity of voice-activated devices like smart speakers and virtual assistants like Siri and Alexa, optimizing your content for voice search will be essential in 2024. Marketers must adapt their SEO strategies to accommodate natural language queries to succeed. Long-tail keywords and conversational content will become more critical. Remember that voice searches often have local intent, so optimizing for local SEO will also be crucial. Interactive Content Interactive content will be a game-changer in an era where user engagement is king. Interactive formats like quizzes, polls, and augmented reality experiences will captivate audiences and increase their participation. Companies can use interactive elements to gather valuable customer insights, improve user engagement, and boost conversion rates. For instance, an interactive quiz can help identify a customer's preferences and recommend relevant products or services. Expect to see more brands leveraging these formats in 2024.